I don't know whether my last blog entry has anything to do with this or not but I got a call from Aramex regarding my last issue.
"We are aware that you had two packages together in your US mailbox and they were shipped separately. Your current package is sent out for delivery. All you have to do is pay this shipment fees only, and the other package is free of charge once it arrives. Sorry for the inconvenience."
Well well... Who would have thought this could happen? I'm glad they initiated, it means they do care about their customers after all.