Aramex never fails to amaze me with its stupid management and ailing customer care. The problem is, I still cannot find an alternative service.
Long story short... I have placed two orders in the past few weeks, both arrived in my mailbox (one earlier by a day), a whole week passes by without shipping any of the packages. Today I checked my inbox to see only one of the packages has been shipped!
I called AraScheiße customer service inquiring why my packages haven't shipped together since both were in my mailbox for a week. He replied...
"We cannot box two separate packages together and when it gets busy they grab whatever small and fits for freight, however, I will look into this issue and see if I can hasten the process of your other package ".
First of all, do NOT try to outsmart your customers. That's just rude and stupid. Secondly, what the hell is that supposed to mean, "... grab what's small and fits freight"? That's not even a freakin' excuse. Don't you have schedules and listing of the packages? Don't you ship older packages first? Screw it, just admit that your service is inconvenient!
I did my calculations and if those packages got shipped together my shipping costs 10.5 KD. Thanks to their barbaric shipping method it will cost 3 KD more (not to mention if it falls into customs hands).